Postal Rates

Notice

Dear Friends & Customers,

We would like to inform our friends / customers that the postal charges incurred for sending the merchandise purchased are based on the following calculations fixed by the courier companies; be it Pos Laju or any other courier companies.

Some customers misunderstood that we are overcharging or trying to make a quick buck out of them by charging very high postal charges for sending the items they purchased. They do not understand that some items may be low on weight but big in size. These items are charged based on the "Volumetric" calculations due to the space taken up.

For example, a bicycle frame may weigh less than 2 kg but the size of the frame cause it be calculated under the volumetric calculation; which ends up being charged for a 20 kg parcel. It has to be properly packed in a box to avoid any damages. We will not just wrap the frame in some plastic sheet and send it. On the contrary, if a small item in size but is heavy, the rate will be calculated based on its weight. Thus to simply put it, the charges will be based on whichever is greater.

I have had a few customers from East Malaysia which claimed or insist that what we told them were not true. So I made a trip to our local Pos Laju office & obtained the following tables for reference:

We hope this will clear the air on the postal charges incurred to our customers. We would also like to thank the nice people of our local Pos Laju office for the table and explanation on how the charges are calculated.

Private courier companies rates are similiar or on most occassions, slightly more expensive.

However, we welcome and appreciate if any information or other alternative method of shipping at a lower / cheaper rate. We would like to hear from you so that we could serve you better & further improve our services.

Thank you.

Bike Pro Enterprise

26 March 2010